Britannia Safe Deposit Centre
Britannia Safe Deposit* provides secure safe deposit box services to the general public.
This Privacy Notice describes what information Britannia Safe Deposit collects and how it is used. Throughout this Privacy Notice users of the services and other persons with whom we interact will be referred to as “you”, and Britannia Safe Deposit will be referred to as “we” or “us”.
Contents
1. Information That We Collect
2. Data Protection Principles
3. How We Use Information That We Collect
4. Accuracy and Retention of Personal Data
5. Information That We Share
6. Your Rights
7. Security of Your Personal Data
8. Revisions
9. Communicating With Us
10. Cookie Preferences
*Britannia Safe Deposit is a trading name of M60 Self Storage Ltd (company number 07494334) whose registered office is at Unit 1 Greenacre Park, Bolton, VL1 8HN.
1. Information that we collect
We collect information on you in the following ways, and treat all of this information as your “Personal Data”:
a) Information you give us.
When you complete an application form to use our services or make an enquiry about our services on our website at www.britanniasafedeposit.co.uk or any of its sub-domains (the “Website”) and any associated forms, we will ask you to provide certain personal information, being your identity and contact details, banking and payment card information in order that we may provide services to you. We may also collect biometric data to identify you when using our services. We may also collect your Personal Data when you interact with our employees on the phone or in person and we may record those conversations, either because we are required to do so under regulation, or for training purposes so that we can improve our services.
b) Information we get from your use of our Website.
Britannia Safe Deposit collects information about the services you use and how you use them, such as when you view and interact with the Website. In addition, we may gather certain information about you, including details of your operating system, browser version, domain name and IP address, and the details of any website from which you accessed the Website.
c) Cookies and similar technologies.
Britannia Safe Deposit may set and access cookies on your device, which are small files that reside on your device’s storage that generally contain an anonymous unique identifier and are accessible only by the website that placed them there and not any other sites. You can choose to enable or disable cookies in your web browser. By default, your browser will accept cookies, but this can be altered. In addition, you may delete cookies that have already been placed on your hard drive. For further details please consult the help menu in your browser. Disabling or deleting cookies may prevent you from using the full range of services available on our website.
2. Data Protection principles
Britannia Safe Deposit is committed to protecting the privacy and security of your Personal Data. Britannia Safe Deposit is a “data controller”, meaning that we are responsible for deciding how we hold and use your Personal Data. We will comply with data protection law, which says that Personal Data must be:
- Used lawfully, fairly and in a transparent way.
- Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
- Relevant to the purposes we have told you about and limited only to those purposes.
- Accurate and kept up to date.
- Kept only if necessary for the purposes we have told you about.
- Kept securely.
3. How we use information that we collect
We will only use your Personal Data:
- To perform our contract with you for our services
- Where it is necessary for our legitimate interests
- Where it is necessary for reasons of substantial public interest
- In order to comply with a legal obligation.
We use the Personal Data that we collect for the following purposes: –
To confirm your identity in order to create your account and ensure that you are eligible to open a safe deposit box account with us.
To conduct required anti-money laundering checks on you, and associated financial crime and fraud monitoring, in connection with the use of our safe deposit boxes.
To provide you with information about your safe deposit box account with us.
To verify your identity when accessing our services.
To detect and prevent fraud or unlawful acts.
We will retain your banking and payment card details to facilitate future payments and refunds on your account.
We have a legitimate interest in ensuring that the Website operates effectively, and to do this we may use your Personal Data to monitor, improve and administer the Website and the services provided on the Website.
To contact you to ensure customer satisfaction in respect of our role as a service provider and assist you in getting the best value from our services.
To advise and update you about our services and additional products and services which might directly relate to our services.
To respond to customer support or other enquiries requesting information. We may also intercept, record and/or monitor any communication(s) (including telephone calls or other electronic communications) between you and us. We may do so in order to resolve queries in the future and for the purposes of ensuring security, staff training and complying with our regulatory and legal responsibilities.
In certain other circumstances we may seek your consent to use your Personal Data. In this case we will ask you to confirm your agreement to your Personal Data being processed for a specific purpose, either through the Website or by another means.
We need your Personal Data to provide the services and if you fail to provide Personal Data when requested then we may not be able to provide services or a part of them.
4. Accuracy and retention of personal data
If you believe that any of the Personal Data, we hold about you is inaccurate, you may notify us using the contact details on the website or within your documentation in order to correct it.
It is your responsibility to ensure that any Personal Data you have provided to us remains accurate and to notify us if there are any changes in your Personal Data.
We will retain your Personal Data to fulfil the purposes outlined in this Privacy Notice if you hold a safe deposit box account with Britannia Safe Deposit, and for a period of six years after that to comply with the legal and regulatory recordkeeping obligations we have.
5. Information that we share
Any Personal Data that we collect will not be disclosed to any third parties by Britannia Safe Deposit, except under the following circumstances: –
We may disclose certain aspects of your Personal Data to third party service providers solely during their provision of services to Britannia Safe Deposit and will take reasonable precautions to ensure that these service providers are obliged to keep your Personal Data secure and confidential, in compliance with relevant legal requirements. In some instances, your Personal Data may be transferred outside the UK and European Economic Area; if this is the case, we will take steps to ensure that the transfer is protected by safeguards provided under EU and UK law, such as the European Commission’s standard contract clauses. For more information on these safeguards, please notify us using the contact information provided below.
We may disclose certain aspects of your Personal Data if we, in good faith, believe that we are required to do so by law, regulation or the order of court or other legitimate government body or arbitration panel. This includes, among other things, any Personal Data that may be requested by HM Revenue & Customs and the Financial Conduct Authority.
If we intend to enter into a corporate transaction, such as a sale of control of our or another business, we may disclose certain aspects of your Personal Data to potential buyers, underwriters or advisors. If we do this, we will take reasonable precautions to ensure that the recipients of your Personal Data are obliged to keep it secure and confidential, in compliance with relevant legal requirements.
We may, from time to time, expand, reduce or sell our business, and this may involve the transfer of the whole business to other parties. Your Personal Data will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Privacy Notice, be permitted to use your Personal Data for the purposes for which it was supplied by you.
6. Your rights
You may have the right to request the following actions regarding your Personal Data, which will be fulfilled in accordance with applicable data protection law: –
If you wish to raise an objection to the processing of your Personal Data or wish it to be corrected or deleted, you may do so by notifying us using the contact details on the Website. It may be possible for us to restrict processing of your Personal Data, or to delete it so long as we can still comply with our legal, regulatory and contractual obligations.
If you wish to object to our direct marketing or update emails, please notify us using the contact us section on the Website or contact us directly.
Where we have processed information with your consent then you may notify us using the contact details below to withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.
You have a right to request a copy of the Information that we hold about you. Any such access request may be subject to a fee if your request is clearly unfounded or excessive.
If you have concerns about how we collect and use your data, please contact us. If you are dissatisfied with our response, you may have the right to raise your concern with the UK Information Commissioner’s Office (www.ico.org.uk).
7. Security of your personal data
We endeavour to take all reasonable steps to protect your Personal Data. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way or from being disclosed. As part of this we require that all Britannia Safe Deposit employees undergo mandatory data protection training.
8. Revisions
From time to time, we may update this Privacy Notice. We will post any Privacy Notice changes on this page and, if the changes are significant, we will provide a more prominent notice (such as an email notification of Privacy Notice changes).
9. Communicating with us
If you wish to make a notification to us, or have any questions about this Privacy Notice, you can reach us by sending an email to enquiries@britanniasafedeposit.co.uk marked for the attention of the Data Protection Office or by posting a letter to: –
The Data Protection Officer
Britannia Safe Deposit
No1 King Street
Farnworth
Bolton
BL4 7AB
10. Cookie preferences
Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a website. When you return to websites – or visit websites that use the same cookies – they recognise these cookies and therefore your browsing device.
The type of cookies used on the Britannia Safe Deposit Website can be put into 1 of 4 categories, based on the International Chamber of Commerce guide to cookie categories: Strictly necessary, Performance, Functionality & Profile and Targeting as follows: –
(1) Strictly necessary cookies
These are cookies that are required for the operation of our website.
They include, for example, cookies that enable you to log into secure areas of our website. Without these cookies, services you’ve asked for (such as access to secure areas) can’t be provided. These cookies will not gather any information about you that could be used for marketing or remembering where you’ve been on the internet. This category cannot be disabled.
(2) Performance cookies
They allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These cookies are not used to target you with online advertising. Without these cookies we are unable to learn how our website is performing and make relevant improvements that could improve your browsing experience.
(3) Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These can also be used to remember log-in details, any changes you’ve made to text size, font and other parts of pages that you can customise.
(4) Targeting cookies
These cookies record your visit to our website and browsing habits, the pages you have visited and the links you have followed. We will use this information to make our website and any advertising displayed on it more relevant to your interests. We may also share this information with selected third parties for this purpose.
You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
If you’ve disabled one or more cookie categories, we may still use information collected from existing cookies, but we’ll stop using the disabled cookies to gather any further information. You can delete existing cookies from your browser.
You can manage cookies by changing the settings in the web browser on your computer or tablet.